hbahe's Privacy Policy

hbahe ("we", "our", "platform") is an online betting and gaming service operated for players in Bangladesh. This privacy policy ("policy") applies to hbahe's website, mobile version, and all related services.

By opening an account on hbahe or by continuing to use the platform, you are considered to have given your consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using the platform or contact our support team.

This policy may change from time to time. In the case of important changes, we will notify you accordingly. The latest version will always be available on this page.

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hbahe collects only the information necessary to provide services, ensure security, and improve the user experience. We collect information in the following categories:

2.1 Registration & Identity Verification Information

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport information (when identity verification is required)

2.2 Transaction & Payment Information

• Mobile number linked to bKash, Nagad, or Rocket
• Deposit and withdrawal history
• Transaction dates and amounts

Important: hbahe never stores your mobile banking PIN, password, or full card number.

2.3 Usage & Technical Information

• IP address and device type
• Browser and operating system information
• Time of entry and exit from the site
• Pages visited and links clicked
• Cookie and session data (details in section 7)

2.4 Gaming & Betting Activity Information

• Betting history, amounts, and results
• Preferred game categories and playing style
• Bonus and promotion usage records
• Responsible gaming activity (limit settings, etc.)

2.5 Communication Information

• Records of conversations with the support team (live chat and email)
• Content of complaints and reviews

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hbahe uses your information only for specific, legitimate, and reasonable purposes. The main purposes are as follows:

3.1 Account Management & Service Delivery

We use your information to create and manage your account, ensure login security, and customize services according to your preferences.

3.2 Payment Processing

The necessary information is used to securely complete your deposits and withdrawals through bKash, Nagad, and Rocket.

3.3 Identity Verification & Fraud Prevention

Information is verified to confirm your age (21+) and identity, detect unauthorized transactions, and protect platform security.

3.4 Service Improvement

Information is processed to analyze user experience and improve site functionality, game preferences, and support quality.

3.5 Responsible Gaming

Information is used to monitor your gaming behavior, identify risky patterns, and provide assistance when needed.

3.6 Communication & Support

Information is used to communicate important service-related updates, account notifications, and to provide 24/7 support.

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hbahe does not sell or rent your personal information for commercial purposes. We may share information in the following limited circumstances:

4.1 Payment Service Providers

The necessary amount of information is shared with bKash, Nagad, and Rocket to complete your transactions. These providers are governed by their own privacy policies.

4.2 Technology & Infrastructure Partners

Limited information may be shared with trusted technology partners for server hosting, cybersecurity, and technical support. All such partners have signed data privacy agreements.

4.3 Legal Obligations

If disclosure of information is required under a lawful order from a competent authority or legal process, hbahe may provide information in compliance with applicable law.

4.4 Fraud & Crime Prevention

If money laundering or any other financial crime is suspected, information may be shared with the relevant authorities in accordance with applicable regulations.

Outside of the circumstances mentioned above, hbahe does not share your information with any third party without your explicit consent.

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hbahe takes industry-standard technical and organizational measures to protect your information:

• SSL (Secure Sockets Layer) encryption applies to all data transmissions
• Stored data is protected with AES-256 standard encryption
• Two-factor authentication available for account access
• Regular security audits and vulnerability testing
• Access to sensitive data is strictly controlled — only authorized staff can access it
• Automatic alert system for unusual logins or transactions
• Data backup and recovery procedures are tested regularly

However, no system on the internet is 100% secure. We therefore ask you to keep your account password private and notify us immediately if you notice any suspicious activity.

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hbahe retains your information only for as long as necessary. The retention policy for different types of information is as follows:

• Account information: for as long as the account is active and after closure to meet applicable legal obligations
• Financial transaction records: long-term retention in accordance with applicable law
• Gaming logs: for the period required for financial dispute resolution and auditing
• Communication records: for ensuring support quality and dispute resolution
• Technical logs: for a limited period for security review

Once the retention period ends, we securely delete or anonymize your information.

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hbahe uses cookies to improve your browsing experience and ensure the proper functioning of the site.

7.1 Types of Cookies

• Essential cookies: For maintaining login sessions, security tokens, and remembering your preferences. These cannot be disabled.
• Functional cookies: For remembering language preferences, display settings, and similar choices.
• Analytics cookies: For reviewing site usage to improve service quality.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

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You have the following rights regarding your personal information. These rights are subject to applicable legal provisions and our payment/gaming licensing obligations.

• Right of access: You may request to know what information hbahe holds about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to restriction: In certain circumstances, you may request that processing of your information be limited.
• Right to erasure: You may request deletion of your information beyond what is required by legal obligations.
• Right to portability: You may request to receive your information in a structured format.
• Right to object: In some cases, you may object to the processing of your information.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving a verifiable request.

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hbahe strictly provides services to those aged 21 and above. We do not intentionally collect any information from minors.

If we become aware that we hold information about a minor, that account will be closed immediately and the relevant information will be securely deleted. Parents and guardians are requested to notify us immediately if they suspect their underage child is using this platform.

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hbahe may update this privacy policy from time to time. Reasons for changes may include: launch of new services, legal changes, technological developments, or following best practices.

For important changes, we will notify you via your registered email or through a notice on the platform at the time of login. The latest policy will always be available on this page, and the update date will be noted at the top of the page.

Continued use of the platform after changes will be considered as your consent to the updated policy.

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If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide support in Bengali and English 24/7.